Extra Classes provides digital educational services, including but not limited to:

• AI-powered study plans
• Online test series
• Practice question banks
• Video lectures
• Performance analytics
• Subscription-based access to digital content

All services are delivered electronically.

Due to the digital nature of our services:

• All purchases are generally non-refundable and non-transferable
• Once access to digital content, tests, or subscriptions is granted, refunds will not be issued
• Access credentials and digital content cannot be returned
• This policy is necessary to prevent misuse, content duplication, and unauthorized distribution

Refunds may be considered only under the following limited circumstances:

A. Duplicate Payment

If a user is charged twice for the same transaction due to a technical error, the excess amount will be refunded after verification.

B. Failed Transaction with No Access Granted

If payment is successfully processed but access to the purchased service is not granted and the issue is not resolved within a reasonable time, a refund may be issued.

C. Legal Requirement

If required under applicable law, refunds may be processed accordingly.

All refund requests must be submitted within 7 days of transaction.

Users may cancel future subscription renewals at any time by:

• Logging into their account settings, or
• Contacting customer support

Cancellation will:

• Prevent future billing cycles
• Not result in refund of the current active subscription period
• Access will continue until the end of the paid billing period

• Certain subscriptions may auto-renew unless cancelled prior to the renewal date
• By purchasing such subscriptions, you authorize recurring billing
• It is the user's responsibility to cancel before the renewal date
• No refunds will be issued for failure to cancel auto-renewals

The Company reserves the right to:

• Modify content
• Update course structure
• Add or remove features
• Discontinue services

Such changes do not entitle users to refunds.

Temporary:

• Server downtime
• Maintenance
• Technical glitches
• Third-party service interruptions

do not qualify for refunds. We will take reasonable steps to restore services promptly.

If an account is suspended or terminated due to:

• Violation of Terms of Use
• Misuse of platform
• Unauthorized content sharing
• Fraudulent activity

No refunds will be provided.

Payments are processed through third-party payment service providers.

The Company is not responsible for:

• Banking delays
• Gateway errors
• Payment processing failures
• Currency conversion charges

Refund timelines may depend on banking partners.

If a refund is approved:

• It will be processed to the original payment method only
• Processing time may take 7–14 business days depending on banking channels
• The Company reserves the right to deduct applicable taxes, processing fees, or administrative charges where legally permissible

No refunds shall be issued for disruptions caused by events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Cyber incidents
• Internet failures
• Pandemic-related disruptions

• The Company reserves the right to modify this Refund & Cancellation Policy at any time
• Updates will be posted on the Platform
• Continued use of the Platform constitutes acceptance of the revised policy

For refund-related queries, please contact: